This Privacy Policy explains how Clean Haven processes personal data when you use symbolkettlefarmer.quest, make an inquiry, request a quote, or arrange move-in or move-out cleaning services.
We may process identification and contact details, property and access information, booking preferences, service scope details, condition photos when provided, payment-related information, and communications sent through our website or by other booking channels. We may also process technical data such as device and usage information when users visit the site.
We receive data from website forms, phone calls, email messages, and other direct communications. We may also obtain information from appointment and access confirmations, service-related correspondence, and technical systems that record how the website is used.
Necessary cookies support core site functions and security. Preference cookies help remember settings. Analytics or similar cookies, if used, help us understand site performance and usage patterns. Cookies may be session-based or persistent depending on their purpose.
Where cookies are not strictly necessary, users may manage or block them through browser controls and, where available, site-level preference tools. Limiting cookies may affect some website functions, including form handling or preference storage.
Subject to applicable law, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, or ask for restriction of processing. You may also raise concerns about how your data is handled.
To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or processing concern involved. We may ask for information needed to verify the request and respond within the period required by law.
We keep personal data only for as long as needed to manage the inquiry, quotation, booking, service completion, payment handling, dispute resolution, and legal compliance. When data is no longer required, we delete it or anonymize it where appropriate.
The updated version will apply from the date it is posted unless a different effective date is stated. We may also provide a separate notice when a change is material and affects how personal data is handled.
Where the GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is relevant for managing inquiries, quotations, appointments, service delivery, and related administration.
Where applicable, you may request access, rectification, erasure, restriction, portability, or objection. If processing is based on consent, you may withdraw it for future processing. Some requests may be limited where retention or disclosure is required by law or necessary for legitimate business purposes.
We use personal data to respond to inquiries, prepare custom quotes, confirm property condition and access arrangements, schedule and deliver cleaning visits, manage payments and deposits, maintain records, handle follow-up communication, improve website performance, and meet legal or accounting obligations.
We may share personal data with trusted operational partners that support website hosting, communications, scheduling, payment processing, or related administrative tasks. These parties are expected to handle data under appropriate confidentiality and security obligations.
We may disclose personal data to public authorities, regulators, or other third parties when required to comply with legal obligations, respond to lawful requests, protect rights, or support the establishment, exercise, or defense of legal claims.
